Cancellation and Refund Policy

Cancellation and Refund Policy

At Melbourne Cabs, we strive to provide our customers with a seamless and reliable service. We understand that sometimes plans change, and you may need to cancel or request a refund for your ride. Our Cancellation and Refund Policy is designed to be clear, fair, and customer-friendly.

Cancellation Policy

• Customers can cancel their booking at any time before the scheduled pickup.
• For cancellations made at least 2 hours prior to the pickup time, no cancellation fee will be charged.
• Cancellations made less than 2 hours before the scheduled pickup may incur a nominal cancellation fee.
• To cancel your ride, please use the app, website, or contact our customer support directly.
• In the event of a no-show, a standard no-show fee may apply.

Refund Policy

• Refunds will be processed in cases where rides are canceled due to technical errors, double bookings, or driver unavailability.
• Refund requests must be submitted within 24 hours of the scheduled ride.
• Refunds are processed using the original payment method and may take 5-7 business days to reflect.
• Partial refunds may be offered in situations where only part of the service was affected.
• Our support team is available to assist with any refund-related inquiries and ensure a smooth resolution.

Contact Us

If you have questions about cancellations or refunds, please reach out to our customer support team. We are committed to resolving your concerns promptly and ensuring your experience with Melbourne Cabs remains positive.