Terms and Conditions

Introduction
By using the services provided by Melbourne Cabs, you agree to comply with and be bound by the following terms and conditions. These terms apply to all users, including casual visitors, registered users, and those who book our taxi services.

Service Usage

• All rides must be booked through our official platform or approved channels.
• Passengers are expected to provide accurate information including pickup and drop-off locations.
• Melbourne Cabs reserves the right to refuse service if any booking violates our policies or poses a risk to safety.
• Booking confirmation is subject to availability of drivers and vehicles.

Payment and Pricing

• All fares are calculated based on distance, time, and service type.
• Passengers are responsible for paying the full fare at the end of each ride.
• Additional charges may apply for waiting time, extra stops, or special service requests.
• Melbourne Cabs reserves the right to modify fares at any time, with changes communicated on our website or app.

Cancellation Policy

• Bookings can be cancelled at any time before the scheduled pickup.
• Cancellation fees may apply if the cancellation is made after the driver has been assigned or is en route.
• Repeated cancellations or misuse of the booking system may result in account restrictions.

Passenger Conduct

• Passengers must behave respectfully towards drivers and other passengers.
• Use of illegal substances or carrying hazardous items in the vehicle is strictly prohibited.
• Melbourne Cabs reserves the right to terminate service in case of misconduct.

Liability and Safety

• Melbourne Cabs is committed to providing safe and reliable transportation.
• While we take all precautions, we are not responsible for personal items lost during the ride.
• Passengers must comply with all local traffic laws and safety guidelines during the ride.

Changes to Terms

• These terms and conditions may be updated periodically.
• Continued use of our services constitutes acceptance of any changes.

Contact Us
For any questions regarding these terms and conditions, please reach out to our support team through the official Melbourne Cabs contact channels.